Thu, 13 July 2023 | Reviews
In the world of property investing and management, finding the right agency to trust with your investment is essential.
We interviewed, Mr S Saner, a current landlord, and asked them to share their experience working with Prospect Estate Agency. From exceptional communication to personalised service, this interview provides valuable insights into why Prospect stands out as a preferred partner for landlords and investors.
Join us as we explore Mr Saner's perspective and discover how Prospect maximised their rental property's potential, exceeding expectations along the way.
What initially attracted you to Prospect Estate Agency and made you choose us as your partner in property management?
Prospect had a realistic appraisal of our property and an impressive scale of services. Their personal approach, competitive pricing and exceptional communication were also key to us choosing them. Not to mention their willingness to negotiate, high-levels of professionalism and keeping their word!
Can you share a specific experience or success story you've had with our agency that stands out in your mind?
Prospect helped us find high quality tenants for the property, before they even had a chance to get the property ‘on the market’ and fully advertised.
How has our Prospect helped you maximize your rental property's potential and achieve your investment goals?
Prospect's excellent knowledge of the local market and concrete ideas about affordability and fair pricing. They took a proactive approach and had interested potential tenants on their books ready to view.
What sets our agency apart from others you have worked with in the past, and why would you recommend us to other landlords?
What distinguishes Prospect from their local competitors is their personalised service and professionalism. They make us feel more than just a number among their customers!
Could you describe the level of communication and support you receive from our team? How does this contribute to your peace of mind as a landlord?
All our requests and questions have been promptly and professionally handled by the Prospect team. In fact, they have been more proactive than we anticipated, addressing things we hadn't even thought of!
Have there been any challenges or issues you've faced as a landlord, and how did we help you overcome them?
We encountered some small repairs that needed to be done on our property after the tenancy commenced. Prospect Estate Agency efficiently organised and managed the repair process.
In your opinion, what value-add services or resources does our agency provide that have been particularly beneficial to you as a landlord?
Prospect Estate Agency offers expert market knowledge, which genuinely achieved better results than our expectations. Their thorough vetting of tenants and rent protection insurance have provided us with additional peace of mind.
How do you feel about the quality of tenants we have found for your property? Can you share any positive experiences or tenant stories?
The quality of tenants found by Prospect has been excellent. We were surprised by how quickly they secured reliable tenants! The marketing of our property ended up being just a formality, as it wasn’t necessary due to them already finding us a great tenant.
Have you noticed any improvements or changes in your rental property's performance since using Prospect Estate Agency?
While there is potential for rent increase, we chose to prioritise keeping our current quality tenants happy with stable rent. Prospect respected and supported our decision.
Our interviewee concluded by stating, "We approached several agencies before finally choosing Prospect. It has been a while since we have been with Prospect, so we have the benefit of hindsight and not just a short-term view of a fresh new customer. We do not regret our choice. On the contrary, if you are a landlord, we can wholeheartedly recommend Prospect to be your agent."
Are you a landlord looking for a property company you can trust? Contact your local team of letting experts today and benefit from our honest, proactive approach to securing you a great tenant at the very best price.